When I view my SCORM package in the Content tool, I receive a notification that an error occurred initializing communications with the LMS

Some authoring tools include a multiscreen.html file in SCORM packages that requires editing prior to importing the package into Brightspace Learning Environment. To edit the file:

1. Open the SCORM package ZIP folder.
2. Locate the multiscreen.html file.
3. Open the file in an editor.
4. Locate the onload parameter of the <frameset> tag.
5. Replace the current value with: onload="".
6. Locate the src parameter of the <frame> tag.
7. Update the src value with the appropriate .htm file. For example, if the project name is VRT – Tool Intro, there should be an htm file in the SCORM package called VRT – Tool Intro.htm. In this example, the src parameter would be: src="VRT – Tool Intro.htm".
8. Save your changes.
9. Place the file back in the ZIP folder, overwriting the original.
10. Import the SCORM package into Brightspace Learning Environment using the Import/Export/Copy Components tool.