I have accessed Brightspace Learning Environment before but now I am unable to login, what do I do?

One common reason why you are unable to log in is that the username and/or password were entered incorrectly. Try to log in again and remember that the username and/or password may be case sensitive. If you still can’t log in, select the “Forgot password” or “Reset Password” link on the login page and check your email to see if the reset password link has been sent.

Contact your enrollment/Registrar’s Office to verify which email address your school account is associated to if you can’t locate the email. Once you have access to the email, follow the instructions to reset your password.

Alternatively, you may be unable to log in due to an expired password. If you think your password has expired, click “Reset Password” on the login page to update your password. For verification and further information about whether your institution resets passwords, contact your institution’s IT Help Desk.