Managing FAQs

Table of contents

• Preview an FAQ as other users see it
• Edit a category
• Edit a question
• Edit multiple questions
• Reorder questions or categories
• Delete a category or question
• Delete multiple questions

Preview an FAQ as other users see it

On the Manage FAQ page click Preview from the action bar. To view the questions in a specific category, select the required category from the Category drop-down list.

Edit a category

1. On the Manage FAQ page, click the name of the FAQ category.
2. On the Edit FAQ Category page, make the required changes and click Save.

Edit a question

1. On the Manage FAQ page, click the name of the question.
2. On the Edit Question page, make the required changes and click Save.

Note  To change the question’s category, select the desired category from the Category drop-down list.

Edit multiple questions

1. On the Manage FAQ page, select the check boxes next to all the questions.
2. Click the Edit Multiple Questions icon at the top or bottom of the Category/Question list.
3. On the Edit Multiple Questions page, make the required changes to each of the questions and click Save.

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Reorder questions or categories

1. On the Manage FAQ page, click Reorder on the top tool menu.
2. On the Reorder page, change the values in the Sort Order field for the required questions or FAQ categories and click Save.

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Delete a category or question

On the Manage FAQ page, click the Delete icon beside the name of the FAQ category or question that you want to delete.

Note  Deleting an FAQ category also deletes all the questions in that category.

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Delete multiple questions

1. On the Manage FAQ page, select the check boxes next to the questions that you want to delete.
2. Click the Delete Multiple Questions icon at the top or bottom of the Category/Question list.

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